Free Delivery with a minimum spend of HK$500 (Hong Kong SAR Only)

DELIVERY & EXCHANGE


  • Free local delivery upon purchase of HK$500 (HK & Macau only).
  • Delivery Time : Purchased item will be delivered to designated commercial/residential address within 5 working days (except Saturday, Sunday, and Public Holidays) after receive Order Confirmation email.
  • Order cut-off time is 6:00pm on every working day (except Saturday, Sunday, and Public Holidays); orders made after 6:00pm will be considered as order made on the following working day.
  • Each order is for one delivery location (commercial/residential area); no delivery service for restricted areas and outlying islands.
  • Attention : If the delivery address is a residential address, please do not write company name on the recipient information.
  • For any unsuccessful delivery due to incorrect or incomplete information provided, STACCATO will not be responsible for any refund or re-issue of goods. In case the vouchers have been returned, additional surcharge will be applied for re-delivery.
  • For free-in-store exchange, we currently accept change of shoes size only. Please contact our customer service team at mailbox@staccato.com within 7 days from delivery. The returned item(s) must be unused and in its original packaging. Our customer service staff will inform you whether the returned goods have been accepted so that you can exchange the shoes at stores.

  • 顧客可以選擇 門市自取或訂單淨值滿HK$500或以上,即可免本地運費
  • 免運費僅限香港及澳門地區
  • 送貨時間:貨品將於訂單確認電郵發出後的5個工作天內(不包括星期六、日及公眾假期)安排送遞。
  • 每日截單時間為下午6時正; 下午6時後的訂單將於下一個工作天處理。
  • 每張訂單只接受一個商業/住宅地址送券點;送貨範圍不包括禁區及離島。
  • 請注意: 若收件人地址為住宅地址,請不要在收件資料填寫公司名稱。
  • 如因訂購人提供不全面或不正確之資料而導致送遞遺失,STACCATO 將不會負上任何責任及不會退還已繳付之款項和重新發出貨品。如被退回,而要再次送遞,需收取額外附加費。
  • 我們接受更換鞋款尺碼,請於收到貨品起計7日內聯絡客服mailbox@staccato.com,同時請保持商品全新包裝完整及單據正本,待客服確認後,您可帶同貨品及單據到門市,職員將會進行驗貨確認商品是否符合換貨標準。

如有任何爭議,一切以中文版本為準